WordPress SEO London is a trading name of WSL Search Ltd. In this policy, “we”, “us” and “our” refer to WordPress SEO London. We would rather hear about a problem than have you live with it. If something has gone wrong, or the service has not matched what you expected, please tell us and we will look into it properly.
Contact us by email at [email protected], or by telephone on 020 8450 1220. Please give us your name and contact details, the work or website the complaint relates to, what happened, and what you would like us to do to put it right. Copies of any relevant emails or reports are helpful.
We will acknowledge your complaint within five working days of receiving it, so you know it has reached the right person.
We will then look into it. That usually means reviewing the work, the correspondence and the agreed scope, and speaking to the people who carried it out. We aim to give you a full written response within twenty working days. If the matter is complicated and we need longer, we will tell you why and give you a revised date.
Our response will explain what we found, whether we think something went wrong, and what we propose to do about it.
If our response does not resolve matters, write to us again and say why. We will arrange for your complaint to be reviewed by someone who was not involved in the original work or the first response, and we will write to you again with the outcome. This is the final stage of our internal process.
Nothing in this policy affects your legal rights or your ability to take the matter further. If your complaint concerns how we have handled your personal information, you can also contact the Information Commissioner's Office at ico.org.uk.
We keep a record of complaints and what came of them, and we review them so the same problem is less likely to happen again. Those records are held in line with our privacy policy.